- Shipping & Returns
Shipping & Returns
- Any product with a broken seal are non-returnable. Solely replacements can be sent if a faulty part is found.
- Any product returned must have a valid RMA # provided to you by our technical department.
- Any product returned must be in the original packaging.
- All returns / exchanges must be notified to and authorized by the sales representative within 7 days of delivery.
- No returns will be accepted if the product has been opened from original packaging and has been used. No returns will be accepted after 21 days of receipts.
- All returns will be subject to a service charge of 25% restocking fee. Original shipping costs to the customer and return shipping costs are non-refundable.
- All special orders and non-stock item returns are subjected to a service charge of 25% restocking fee.
- All returns must be accompanied by original invoice / pick ticket.
- All cancellation are subject to a 10% cancellation fee.
- Customer is responsible for all shipping charges on exchanges, defective items, wrong items. We will not refund return shipping, all defective items need to be returned.
- We are always happy to replace warrantied items. Customers are responsible for the shipping costs of the replacement item to them, and also of the defective item back to us.
- Parts must be in new, re-salable condition, and in their original packing. No painted or otherwise altered parts will be accepted or credited.
Any customer who refused delivery of an order will be required to pay the original shipping charges, the additional return freight charges, and a 25% restocking fee. These charges must be paid in full before any future orders will be shipped.
LEDCARKIT.com reserves the right to reject returns on non-defective products. Returns will be handled on a case by case basis.
Items arrived by special delivery or truck freight (including but not limited to body kits, bumpers, wings, hoods, and wheels) are not subject to returns. If item is damaged it must be signed for as "Damaged" upon delivery otherwise it is not eligible for return.
Some products may be damaged during transit. Inspect all packages immediately in the presence of the delivery person. Do not sign delivery receipt until all packages have been inspected. In the event that damage has occurred, physically write “damaged” on the delivery bill and have the delivery person sign it as verification. Retain all boxes and other packaging material as package may be subject to inspection by the carrier. Call LEDCARKIT.com within 24 hours to file a claim request. Failure to comply with this policy may result in a denial for damage claim.
LEDCARKIT.com is not responsible for costs endured for any installation or removal of parts installed. LEDCARKIT.com will not compensate for labor or additional costs.
For warranty claims we require original order numbers. The replacement product is free. Customer is responsible for all shipping/handling fee's.
Before returning a parcel, customers must request an RMA number. Once the RMA has been requested and approved, we will provide you with the proper return address where to send the parcel. DO NOT SHIP TO THE ADDRESS ON THE BOX. That is not our return address and shipping it to that address will result in your parcel either being returned to you within 15 days or lost in transit.
- Send us an email. Make sure to include your full name, order ID, and reason of request for RMA.
Procedures For Exchanges
There are 2 options available to customers for exchanges.
- Fill in the contact form requesting an exchange. Send the kit back to us and upon receipt of the parcel, we will proceed in exchanging the kit for you.
- The second option would be to purchase the desired kit, request your RMA, and send the kit back to us. This is a faster way to get an exchange done.
Note: As mentioned above, if the kit's seal is broken, it is no longer returnable for a refund or an exchange.
I Ordered The Wrong Kit/Color
Same thing applies here, if the seal is broken, it is no longer returnable for an exchange or refund. However, if the kit wasn't opened, the shipping fees to us and back to you would have to be assumed by the buyer. Get in touch with our tech department in order to get your lights exchanged.
I Don't Want My Lights Anymore
Once more, if the kit's seal has been broken, it is non-returnable. If everything is fine with the kit, refer to the Return Policy section and follow the guidelines. Note that shipping fees and restocking fees will be applied on your return.
How Am I Supposed To Know If The Kit Works Without Opening The Box?
Being the reputable company that we are, it is common sense that we will not ship out faulty parts from the factory. In fact, all of our kits are assembled and thoroughly tested in house before being sent out. We must do so in order to ensure that the kits are DOT approved after they get assembled in our warehouse.
The Lights Aren't What I Thought They Were
We deeply apologize that our lighting system didn't live up to your expectancy. However, if the kit's seal has been broken, the lights cannot be returned or exchanged. If the seal is still untouched, the kit can be returned without a problem. Shipping fees and restocking fees will be applied. Get in touch with the technical department for further instructions on how to proceed.
Missing, Damaged, or Broken Product
If you ever open your package and notice that some parts are missing or faulty, simply get in touch with our tech department via email and explain your situation. They will get back in touch with you and ship out exactly what was missing in your initial package.
Cancelling Your Order
Our kits usually ship out within the next business day. If you wish to cancel your order, it must be done within that time frame. If the order leaves our warehouse your order can only be cancelled upon receipt of the parcel. Note that shipping fees as well as restocking fees will apply.
Once the product has arrived at our warehouse and it has been approved for a refund, we will proceed in issuing you a refund. Customers must note that all refund might take up to 15 days before appearing back into their accounts.
We do not take any blame, responsibility, or liability for any failures during the installation process. If any parts are broken during the installation process, it will not be warrantied.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. Products can be held in customs which can delay shipments longer. Please allow extra time. Business day does not include Saturday or Sunday.